By booking, requesting, authorizing, or receiving any service from Local Home Services, including through our website, telephone, email, SMS, invoice, or technician visit, you agree to be legally bound by these Terms and Conditions.
Acceptance may be provided through, but is not limited to:
All such forms of acceptance shall be deemed legally binding and enforceable to the fullest extent permitted by law.
“Company,” “we,” “us,” or “our” refers to Local Home Services and its affiliated operating entities.
“Customer,” “you,” or “your” refers to the individual or entity requesting, booking, authorizing, or receiving services.
“Service Call” or “Diagnostic Visit” means a scheduled, paid visit by a technician for the purpose of inspecting, testing, diagnosing, or evaluating an appliance or issue.
“Repair” means any labor, adjustment, installation, or replacement of parts performed following customer approval.
“Work Order” means the service record, estimate, invoice, or related documentation associated with a specific job.
Local Home Services operates on a paid diagnostic model. On-site visits are not free estimates.
A Service Call or Diagnostic Fee is a professional service that includes technician dispatch, travel time, on-site inspection, testing, and technical assessment.
The diagnostic service is deemed fully delivered once the technician has attended the service location and performed an assessment, regardless of whether a repair is approved or completed.
The diagnostic fee is non-refundable once service has been performed, including circumstances where:
Failure by the customer to review or respond to a provided estimate does not invalidate the diagnostic charge.
Any waiver, credit, or application of the diagnostic fee toward a repair is subject to strict conditions.
The Service Call or Diagnostic Fee is waived only if all of the following conditions are satisfied:
The Service Call is not waived, credited, or refunded in any of the following situations:
A diagnosis alone does not qualify for a waived service call.
Following a diagnostic assessment, a repair estimate may be provided.
No repair work will be performed without customer approval. Approval may be obtained through:
If no approval is provided, no repair will be performed and only the diagnostic fee shall apply.
The customer is responsible for reviewing and responding to any estimate provided. Failure to respond does not relieve the customer of payment obligations related to the diagnostic service.
By booking service or providing payment information, the customer authorizes Local Home Services to:
Diagnostic charges may be processed after the diagnostic service has been delivered without requiring additional authorization beyond the initial consent.
Authorization may be established through any of the following:
Service Call or Diagnostic Fees apply per appliance or per distinct issue unless otherwise agreed in writing.
Where multiple appliances or issues are assessed during a single visit, separate diagnostic fees and/or work orders may be created.
Certain repairs require ordering parts or reserving labor resources.
A deposit may be required prior to ordering parts or scheduling repair work.
Deposits are non-refundable once:
The customer remains responsible for all approved parts, shipping, restocking fees where applicable, and labor performed.
Customer-supplied parts are not installed unless expressly agreed. In such cases, no warranty applies and the Service Call Waiver Policy is void.
Some repairs require multiple visits due to parts availability, complexity, or manufacturer delays.
The initial diagnostic service remains chargeable regardless of whether the repair is completed during the same visit.
Additional visits may be subject to additional charges unless otherwise specified in writing.
The diagnostic fee is only waived upon completion of a qualifying repair as defined in Section 4.
A minimum of 48 hours’ notice is required for cancellations.
Cancellations made:
Appointments may be rescheduled subject to availability.
Rescheduling may not be used to avoid cancellation fees.
A no-show includes, but is not limited to:
In such cases, the full Service Call fee shall apply and is non-refundable.
The Company maintains a zero-tolerance policy for abusive, threatening, or unsafe conduct.
If a technician determines that the environment is unsafe or inappropriate, service may be terminated immediately.
In such cases, the customer remains responsible for all applicable charges, including the Service Call fee.
The Company maintains records of all transactions and communications, which may include:
Such records shall serve as evidence of service delivery, authorization, and agreement to these Terms.
Customers agree to contact the Company to resolve any billing concerns prior to initiating a payment dispute.
Initiating a chargeback does not cancel a valid payment obligation.
Where a chargeback is initiated despite valid authorization and delivered service, the Company reserves the right to:
To the fullest extent permitted by law, Local Home Services shall not be liable for indirect, incidental, or consequential damages, including but not limited to:
Liability, where applicable, shall be limited to the amount paid for the specific service in question.
The Company does not guarantee:
Older or previously serviced appliances may carry increased risk of failure.
These Terms and Conditions are governed by the laws of the Province of Ontario and the applicable laws of Canada.
All cancellation or rescheduling requests must be submitted through the Company’s designated communication channels, including email.
Requests must include:
Requests are only considered valid once received and recorded by the Company.
These Terms and Conditions, together with any applicable work order, estimate, or invoice, constitute the entire agreement between the customer and Local Home Services.
